Return Policy

Last updated: 26 June 2026

1. Seller and Return Address

All products featured on this website are offered and sold by the seller listed below. Returns, refunds, exchanges, warranty claims and order questions must be handled directly with the seller.

Seller: Chris Parry Handmade Jewellery
Return address: Unit 7, Orchard Business Centre, Sanderson Way, Tonbridge, Kent TN9 1QF, United Kingdom
Country: United Kingdom
Email: info@chris-parry-handmade.co.uk
Telephone: +44 1732 362130

2. 14-Day Withdrawal Notice

For distance purchases by consumers, a 14-day right to withdraw or return may apply where required by applicable consumer law. The 14-day period is normally counted from the day the consumer, or a person chosen by the consumer, receives the goods.

Many products shown on this website are personalised, engraved, bespoke or made to order. Custom-made or clearly personalised goods may be excluded from a standard cooling-off cancellation right unless they are faulty, not as described or the seller's own terms provide a broader return option.

3. Important Notice for EU Consumers

The products and services linked from this website are offered by a company located outside the European Union. As a result, it may be more difficult to exercise a 14-day withdrawal or return right than it would be with an EU-based seller. Please read the seller's refund policy, delivery terms and product customisation terms before placing an order.

4. Return Shipping Costs, Customs and Taxes

Unless the seller confirms otherwise in writing or applicable law requires otherwise, the buyer is responsible for the cost of return delivery. The return parcel should be sent using a tracked or insured service suitable for jewellery.

If the return address is outside your country, additional costs may apply. These can include customs charges, import/export handling fees, taxes, duties or carrier administration charges. These costs depend on your country and the carrier used.

5. How to Start a Return

Do not send products back without contacting the seller first. To start a return or withdrawal request, you should:

• Contact Chris Parry Handmade Jewellery by email at info@chris-parry-handmade.co.uk or through the seller's official website
• Include your order number, name, contact details and the reason for the return request
• Wait for the seller's return instructions and confirmation of the correct return address
• Pack the item securely, including any certificate, box or supplied accessories where relevant
• Send the parcel using a tracked delivery method and keep proof of postage

Estimated return delivery time depends on the country and service used. UK tracked returns commonly take 1-5 working days after dispatch. International returns can take around 5-15 working days, and may take longer if customs processing is required.

6. Refund Timing

Refunds are processed by the seller, not by Bespoke Cufflink Journal. Where a refund is approved, the seller will normally issue it after receiving and inspecting the returned goods, or after receiving valid evidence that the goods have been sent back, depending on the seller's terms and applicable law.

The refund will usually be made to the original payment method. Payment-provider processing times may add further delay after the seller has issued the refund.

7. Seller's Official Policy

The seller's official refund policy is the controlling policy for purchases made through the seller's website. Please review it before ordering:

View Chris Parry Handmade Jewellery Refund Policy

8. Statutory Rights

This notice does not limit any statutory rights that may apply to your purchase. Depending on your location and the seller's terms, consumers may have rights relating to goods that are:

• Not as described
• Not of satisfactory quality
• Not fit for purpose
• Damaged, defective or incorrectly supplied

9. Our Role

Bespoke Cufflink Journal provides advertising/editorial information and links to the seller. We do not process orders, refunds, returns, payment disputes, delivery claims or warranty claims. Any issue about a purchase must be resolved directly with Chris Parry Handmade Jewellery.